Classic Home Product Information
What type of wood is used in making Classic Home furniture?
Sheesham (she shahm) - A rosewood indigenous to India. Hardwood, dense, heavy, durable. Has cathedral-like grain.
Kikor (key core) - A rosewood wood indigenous to India. Like sheesham, it is dense, heavy and durable. Source wood for our lighter-finished pieces.
Do these woods split?
Our wood is kiln-dried. We guarantee the seams in our furniture will not open up beyond a slight movement that may be expected with rustic furniture made with a panel construction. (Please note that a seam split differs from the natural distress of the wood.)
What is considered natural distress?
Cracks within the wood, knots, indentations and other superficial imperfections. Also, our furniture is hand-made and there are elements of that construction (filled nail holes, etc.) that can be seen upon close inspection. They blend in with the look of our furniture and add to the rustic charm.
Do finishes in collections match?
Our product is rustic and hand-finished. Pieces will have a consistent overall tone (i.e. light vs. dark); however, there are some variances in the finishes and therefore we cannot guarantee exact matching.
Why does my piece look different from the photograph in the catalog?
We've done our best to represent each piece as closely as possible to the catalog. However, different lighting and settings in photography (as in real life) will affect the color and appearance of a piece. With collections, the best way to determine color is to look at overall similarities in finishes in pieces in the entire collection.
What is the lead time to ship an order?
8-12 weeks from the time a complete and properly filled out order is received by our office. Orders which have many items available in stock often ship sooner than that.
May I require that my order ship complete?
In most cases, Classic Home
guarantee that an order will ship complete. Only exceptions are for hospitality and/or special projects where complete delivery has been pre-arranged and agreed to by Classic Home.
What are some elements that would stop an order from processing?
Orders lacking the following will not process: A guaranteed payment method; credit issues; incomplete order information (i.e. ship address, etc.)
What about freight?
Our furniture is inexpensive and extremely heavy. Because of these factors, our freight percentages sometimes seem high. This is why we strongly encourage ordering larger dollar amounts. The results have always proven to be positive: lower freight percentages and faster sell-through.
How does Classic Home furniture ship?
Mostly on pallets. It is consistently the most inexpensive method.
What happens if there is damage to a shipment?
Do not refuse the shipment. Our customer service people are well-trained at resolving damage issues. Please call our office immediately and identify the nature of the problem(s). Often times the shipper is the cause of the problem and we ask your help in identifying the reason. Your assistance will expedite a resolution.
What is the best way to maintain Classic Home Furniture?
See care instructions below.
What is best way to maintain the appearance of Classic Home furniture?
We recommend regular dusting with a clean soft lint-free cloth. Doing this consistently is important to maintaining the appearance of our furniture.
Should I be concerned about direct sunlight?
Yes. Sunlight, water and humidity levels should always be considered. Never place furniture in areas that are exposed to direct sunlight for extended periods of time. Avoid exposing furniture to extreme changes in temperature, including near air-conditioning or heating vents.
What should I use to polish Classic Home furniture?
First of all, only polish occasionally. We recommend Pledge, Guardsman or a similar product. We recommend products with organic contents. Do not use polishes that create build-up or those with petroleum-based chemicals. Always apply polish first to a clean soft lint-free cloth and then onto the furniture surface.
Is it important to keep the furniture clean?
Yes. Dirt particles can scratch surfaces. Be aware that decorative items without felt pads can cause scratching when placed on a dirty surface.
Can I place water glasses and hot/cold serving dishes directly onto the surface?
No. As with most rustic furniture, contact with water or any direct moisture can leave rings and blemishes on the surface.
Can wood chairs/tables damage my floor?
Yes. This depends on the material and finish of your floor; however, we strongly recommend felt pads underneath all chair and table legs.
How do I repair scratches, dents and water rings?
Because stripping the finish is the only way to truly repair scratches, dents and water rings, we strongly recommend seeking professional assistance.
Where do Natural Fibers come from?
From a coconut's husk. The coconut must be soaked for about a year to soften the husk, then extract the fiber by "beating the pulp out of it". Our doormats are made from Coir. Bermuda rugs have coir on the inside, and Jute on the outside. Coir a 2-syllable word . . . pronounced: Koy-er
From tall, reedy plants that grow during the rainy season in India. The plants grow fast, so the fibers are flexible. The Jute fibers are spun into yarn of different gauges and density. Jute can be dyed and has a texture which is slightly harder than cotton, yet still soft to the hand.
From tall, reedy plants grown in salt-water paddies. Seagrass is dense and durable. It is naturally stain-resistant with a smooth, hard shell covering the inner fiber. Seagrass will not accept dye, so the color is always beige with a green cast, or dark brown if it has been aged. Our rugs are woven from fresh, dried seagrass.
From the Agave plant. These are the long leaf cactus type plants that grow in arid climates. Yes, Tequila and Mescal are made from the same plant. The fibers are strong, but not as soft as Jute, or as smooth as seagrass. Sisal yields a more refined yarn, so the rugs are more suitable in formal settings. Pronounced with a long "i" . . . Si-sal.
Are Classic Home Natrual Fiber rugs eco-friendly?
The eco friendliness refers to the fact whether the products will have any ecologically harmful residues, or whether the products will not degrade biologically leading to ecological imbalances.
From this point of view all our products are eco-friendly.
The vinyl tufted coir mats are less eco-friendly to the extend that vinyl backing is not bio-degradable.
All the chemicals that we use are certified to be non-hazardous and non-toxic in the cured state. The brief is given below.
Chemical used for Doormats
- Special enamel colors. Free from banned compounds of MAK III A Type, and it conforms to European Resolution AP(89) as far as heavy metals are concerned.
Dyes for Dyed and Woven products like Berber Jutes
- Reactive Dyes and Direct Dyes
Dyes for Printed Jutes
- Pigment emulsion. Non-hazardous under OSHA Hazard communication standard 29CFR 1910/2000
Can I stop the edge of my rug from curling?
The inside edge of a rug, that has been rolled for storage, will often retain the curl after unrolling. This is especially true of our Printed Jute, Bordered Sisal / Seagrass, and wool / cotton rugs with canvas backing. This is due to latex being used on the back of the weave as part of the manufacturing process. Latex helps maintain the integrity of the weave, but latex has "memory" and must be reverse rolled to remove the curl.
rugs have a double thickness at the edge. This edge should be bent against the curl, in the center of the double thickness, the full width of the rug. After bending, tightly roll the rug against the curl for ½ its length. Let the rug lay in this position for approximately 15 minutes. When unrolled, the edge will remain flat on the floor.
Bordered Sisal / Seagrass rugs
are backed with latex, plus have foam padding under the border. These parts need to be relaxed by reverse rolling. Tightly roll the rug against the curl for ½ its length. Let the rug lay in this position for approximately 15 minutes. When unrolled, the edge will remain flat on the floor.
Wool / Cotton
(canvas backed) rugs use latex, under the canvas, to hold the weave in position. They are not subject to as much "memory" curl as other rugs, but rolling the rug against the curl will allow it to flatten quickly.
Natural Fiber care and cleaning is our most asked question. Here's all you really need to know:
The recommended use, High Medium Low traffic, for natural fiber rugs is related to the hardness of the fiber. Seagrass is the most durable and therefore recommended for entryways and high traffic areas. Sisal is an extremely strong fiber, yet will stain more easily than Jute or Seagrass. Jute and Sisal are best used in medium traffic areas. Coir, which is used in or doormats, is the ONLY natural fiber that will withstand extended exposure to water (rain).
Blot any pure liquid spill as quickly as possible with a white towel, never rub! If spot has dried, lightly brush any excess debris away before wetting. Dab the rest of the spot away with a clear water and mild detergent, 1 part Ivory Liquid to 3 parts water, solution. (Soda water in place of tap water can be helpful.) When spot is gone, rinse away detergent solution with a clean towel dampened with clear water. After rinse, blot with white towel to make rug as dry as possible. Allow rug to dry flat with dry towel underneath. We recommend Vetex, available through Classic Home, or Folex, available at Target, Home Depot and many grocery stores, as a cleaner to remove spots from Natural Fiber rugs. Because these are mild cleaners, the use of these products in place of the homemade solution, also works.
What about Wool? . . .
to remove abrasive dirt particles. Use dry extraction method of carpet cleaning or test other carpet cleaning solutions to determine color fastness. (Folex and other mild type cleaners work well.) Professional Rug Cleaning is always recommended.
Dry Clean !
For easy care we recommend pre-treating with
after the rug has been vacuumed several times, but still new and not subjected to dirt or traffic. Remember, with ANY spill, always blot the spot away. Scrubbing the spot will only drive the stain into the fiber of the rug.
What exactly does Vectra do?
It's hard to trust a product that you can't see, or smell, or feel; but Vectra is like a miracle. It really works to protect ANY fiber and is the only protector that works well on rugs. Unlike the other fabric protectors that protect the surface against stains, Vectra penetrates the yarn and protects the complete fiber from within. It does not "wear off" the surface like the others do. Water, meaning wet feet, will not remove Vectra. You can also use Vectra on ALL fabrics to provide superior stain protection. Vectra retails for $30.00 / qt., and that is enough to treat 4 - 6x9, or 2 - 9x12 rugs. It's a great deal and it actually does work!
Does Vectra come with a guarantee?
There is not a guarantee to replace a used rug. That wouldn't make sense. Just know that a rug protected with Vectra will look better longer, and be much easier to clean than one not protected with Vectra. It's very inexpensive insurance for a rug that can have anything fall on it. As long as gravity is still working, Vectra is your rug's best defense.
Why do our care labels recommend rug pads? (even with latex backed rugs)
of rug pads are available for specific uses . . .
Rug to hard surface
(wood, tile, cement), and
rug to rug
(accent rug over area rug).
For hard surface:
An open mesh, created of vinyl-coated polyester, is available in various gauges for use with light to heavy weave rugs. The heavier the rug, the thicker the rug pad gauge should be.
For rug to rug:
a sheet of vinyl or rubber, with gripping properties on both sides, allows one rug to sit atop another without "traveling" when walked upon. The solid sheet also prevents the possibility of dye transfer from the top rug to the bottom rug.
Rug pads do 3 things to help a rug:
A rug pad helps to prevent rug slipping, sliding, and weave shifting. Any rug will last longer if movement of the rug is decreased. Whenever movement occurs, fibers bend.
Like anything that bends often over time, the bending object's strength weakens. High traffic areas of a rug will fail prematurely if not kept stable with a rug pad.
A rug pad lifts the rug allowing for air circulation. Dry fibers resist mold and mildew.
A rug pad adds cushion to the rug, making it more comfortable under foot. Rug pads as described above are available at most home center stores. A premium product is available through Teebaud. 1-800-833-2283. Teebaud offers one product that works on all surfaces. Teebaud's rug pad is available in 2 ft. to 8.5 ft. wide X 60 ft. length rolls that can be cut to any rug size. Visit their web site @
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